SHIPPING + PICKUP POLICY

BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
SHIPPING
BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 

BUTTERKRĒM is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.

BUTTERKRĒM is not responsible for packages once they leave our facility.
Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. UPS may require a signature for delivery at the discretion of the driver.

Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience. To check for free ground shipping eligibility, please visit UPS page here and enter your delivery zip code. 

Ground shipping is not eligible for zip codes with transit days of 3 or more days shown on the map.To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available.

BUTTERKRĒM reserves the right to switch courier and delivery method at the company's discretion. 
SHIPPING
BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
NATIONWIDE SHIPPING GUARANTEE
Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 

BUTTERKRĒM is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.

BUTTERKRĒM is not responsible for packages once they leave our facility.
Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. UPS may require a signature for delivery at the discretion of the driver.

Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience. To check for free ground shipping eligibility, please visit UPS page here and enter your delivery zip code. 

Ground shipping is not eligible for zip codes with transit days of 3 or more days shown on the map.To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available.

BUTTERKRĒM reserves the right to switch courier and delivery method at the company's discretion. 
FRESH GUARANTEE
FRESH GUARANTEE All Nationwide Shipments are sent using overnight or two-day service in a cooler-bag with an ice pack to ensure the products’ quality and freshness during transit. The ice pack helps the macarons stay cold during transit and may be thawed by the time you receive your package. PLEASE NOTE that thawed ice packs are okay and in no way indicate a lack of freshness!

BUTTERKRĒM macarons are shipped in specially-designed packaging that ensures quality and freshness. Despite this, because of macarons’ natural fragility, some cracking or breakage of the macarons may occur during transport. This will not affect the taste or quality of our products.If refrigerated, all macarons will keep fresh up to 5 days after pick up or delivery. 
ORDER PICKUP 
Orders may be picked up at BUTTERKRĒM Bake Shop, located at 1061 Prospector Trail, Kalispell, Montana 59901.

BUTTERKRĒM does not have posted business hours as our bakery is special order only. Customers must adhere to selected pick up times.

SHIPPING
BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
NATIONWIDE SHIPPING GUARANTEE
Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 

BUTTERKRĒM is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.

BUTTERKRĒM is not responsible for packages once they leave our facility.
Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. UPS may require a signature for delivery at the discretion of the driver.

Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience. To check for free ground shipping eligibility, please visit UPS page here and enter your delivery zip code. 

Ground shipping is not eligible for zip codes with transit days of 3 or more days shown on the map.To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available.

BUTTERKRĒM reserves the right to switch courier and delivery method at the company's discretion. 
ORDER PICKUP 
Orders may be picked up at BUTTERKRĒM Bake Shop, located at 1061 Prospector Trail, Kalispell, Montana 59901.

BUTTERKRĒM does not have posted business hours as our bakery is special order only. Customers must adhere to selected pick up times.

SHIPPING
BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
NATIONWIDE SHIPPING GUARANTEE
Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 

BUTTERKRĒM is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.

BUTTERKRĒM is not responsible for packages once they leave our facility.
Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. UPS may require a signature for delivery at the discretion of the driver.

Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience. To check for free ground shipping eligibility, please visit UPS page here and enter your delivery zip code. 

Ground shipping is not eligible for zip codes with transit days of 3 or more days shown on the map.To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available.

BUTTERKRĒM reserves the right to switch courier and delivery method at the company's discretion. 
ORDER PICKUP 
Orders may be picked up at BUTTERKRĒM Bake Shop, located at 1061 Prospector Trail, Kalispell, Montana 59901.

BUTTERKRĒM does not have posted business hours as our bakery is special order only. Customers must adhere to selected pick up times.

RETURNS
Due to the perishable nature of our products, BUTTERKRĒM does not accept returns.Under certain circumstances, and on a case-by-case basis, BUTTERKRĒM will offer a credit or re-order.

If, for some reason, you are unsatisfied with your purchase, please contact us within 1 day of when your package was received.

For damage claims, we require pictures of the external shipping box and the damaged product.

We will make every effort to make sure that you have enjoyed your BUTTERKRĒM experience. You may contact us at (406) 545-0110 or by email. 
SHIPPING
BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
NATIONWIDE SHIPPING GUARANTEE
Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 

BUTTERKRĒM is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.

BUTTERKRĒM is not responsible for packages once they leave our facility.
Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. UPS may require a signature for delivery at the discretion of the driver.

Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience. To check for free ground shipping eligibility, please visit UPS page here and enter your delivery zip code. 

Ground shipping is not eligible for zip codes with transit days of 3 or more days shown on the map.To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available.

BUTTERKRĒM reserves the right to switch courier and delivery method at the company's discretion. 
ORDER PICKUP 
Orders may be picked up at BUTTERKRĒM Bake Shop, located at 1061 Prospector Trail, Kalispell, Montana 59901.

BUTTERKRĒM does not have posted business hours as our bakery is special order only. Customers must adhere to selected pick up times.

RETURNS
Due to the perishable nature of our products, BUTTERKRĒM does not accept returns.Under certain circumstances, and on a case-by-case basis, BUTTERKRĒM will offer a credit or re-order.

If, for some reason, you are unsatisfied with your purchase, please contact us within 1 day of when your package was received.

For damage claims, we require pictures of the external shipping box and the damaged product.

We will make every effort to make sure that you have enjoyed your BUTTERKRĒM experience. You may contact us at (406) 545-0110 or by email. 
CANCELLATIONS + MODIFICATIONS
Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact us at (406) 545-0110 immediately. We will do our best to accommodate your needs; however, such requests may not be possible due to time constraints. Accommodations will be made on a case-by-case basis.
SHIPPING
BUTTERKRĒM ONLY SHIPS MACARONS.

BUTTERKRĒM ships macarons throughout the United States using UPS as our third party shipping carrier.

BUTTERKRĒM ships orders nationwide ONLY MONDAY AND TUESDAYS. This avoids possible weekend overlays. We do not ship nationwide on Wednesdays, Thursdays, Fridays, weekends, or holidays.

Orders placed after 3:00PM MST on the Requested Shipment Day will be shipped the following shipping day (Monday and Tuesday).

We willship for Saturday deliveries, if requested.

Once a tracking number has been generated, we are unable to cancel your order. 
NATIONWIDE SHIPPING GUARANTEE
Suspension of UPS Service Guarantee: Effective March 26, 2020 and until further notice as the effects of the Coronavirus impacting UPS' infrastructure, UPS has suspended the UPS Service Guarantee for all shipments from any origin to any destination. 

BUTTERKRĒM is not responsible for delays in delivery times due to incorrect or incomplete addresses, and/or shipping carrier delays.

BUTTERKRĒM is not responsible for packages once they leave our facility.
Shipments that are returned or require rerouting due to incorrect addressed will be subject to additional charges for reshipment and/or relabeling for UPS.

Shipping charges will not be refunded for late deliveries in the event the business is closed or if the recipient is not available to receive the package when delivered. UPS may require a signature for delivery at the discretion of the driver.

Estimated delivery timelines do not take unexpected weather delays into consideration, which may affect shipping and arrival dates.

We are currently unable to ship to P.O. Boxes. We apologize for the inconvenience. To check for free ground shipping eligibility, please visit UPS page here and enter your delivery zip code. 

Ground shipping is not eligible for zip codes with transit days of 3 or more days shown on the map.To guarantee the freshness of our macarons upon arrival, certain zip codes require 2nd Day Air® or Next Day Air® shipping where ground shipping is not available.

BUTTERKRĒM reserves the right to switch courier and delivery method at the company's discretion. 
ORDER PICKUP 
Orders may be picked up at BUTTERKRĒM Bake Shop, located at 1061 Prospector Trail, Kalispell, Montana 59901.

BUTTERKRĒM does not have posted business hours as our bakery is special order only. Customers must adhere to selected pick up times.

RETURNS
Due to the perishable nature of our products, BUTTERKRĒM does not accept returns.Under certain circumstances, and on a case-by-case basis, BUTTERKRĒM will offer a credit or re-order.

If, for some reason, you are unsatisfied with your purchase, please contact us within 1 day of when your package was received.

For damage claims, we require pictures of the external shipping box and the damaged product.

We will make every effort to make sure that you have enjoyed your BUTTERKRĒM experience. You may contact us at (406) 545-0110 or by email, hello@butterkrem.com. 
CANCELLATIONS + MODIFICATIONS
Orders may not be cancelled within two business days of the ship or pick-up date. For order cancellation or modification requests, please contact us at (406) 545-0110 immediately. We will do our best to accommodate your needs; however, such requests may not be possible due to time constraints. Accommodations will be made on a case-by-case basis.
CONTACT
BUTTERKRĒM Bake Shop can be reached Monday-Friday, 9:00AM-4:00PM MST, at (406) 545-0110 , or you may contact us with any questions, comments, or concerns. We will make every effort to make sure that you have enjoyed your BUTTERKRĒM experience.